Loyalty is for Losers

by A Blinkin on February 6, 2012

Remember years ago, when you could walk into a bank or a bar and they would greet you by name? If you visited an establishment enough, you’d be known as a “regular.” It’s a good feeling to be recognized. It was cool to be a regular.

Hey there Abe,” people would shout in unison, “Welcome to the Bunny Ranch.”

Those were the days..

I say those were the days because it used to be rewarding to be loyal. You know, work for a company for long enough and they would treat you right (with a pension if you’re lucky). You would visit the same store and they’d be sure to take care of you. If you had a complaint or needed a favor – people would bend over backwards for you, simply because you were loyal.

Boy, Have Things Changed

It’s not rewarding to be loyal anymore. In fact, I would argue the exact opposite. It’s cool to be new. It’s nice to be unknown.

A few years ago, Ally Bank actually ran a few commercials with this theme. If my memory serves me correctly, adults would entice little kids to join some sort of group by offering them ice cream, toys and all sorts of goodies. The kicker was that only the new kids to join the group received the perks. Those that had been present for a while missed out on all the incentives.

“Can I have some ice cream?” asked the little boy. “No, you’re not new.”

It’s funny to laugh about it when it’s on a Youtube channel but what about when you’re facing it in “real life?” It’s not much fun switching services every couple of years in order to get the perks, but it can certainly pay off to do so.

It’s a Game, Play It

Here are a few things you should consider changing every few years in order to get the best offers – those offers only available to newbies.

Cable

Advantage

  • A lot of cable companies will offer a special rate to new households for a short period of time. I’ve seen 3 months, 6 months and up to 12 months.

Disadvantage

  • Some providers will charge a cancellation fee.

Credit Cards

Advantage

  • This one should be quite obvious. ALMOST every credit card I’ve seen has an introductory rate of 0%. I’ve seen this promo rate for 3 months, 6 months and up to 24 months (on balance transfers). From an economic standpoint, borrowing at 0% is heaven and it’s inopportune to not take advantage of this (assuming you can earn >0% elsewhere).

Disadvantage

  • Credit scores are a tricky thing. I’ve seen people punished because they have too many credit cards and I’ve seen people hurt because they don’t have enough credit cards. Since a portion of your score is based off Credit History (longevity of each tradeline) it’s typically best to keep your oldest card open, regardless of rate.

Banks

Advantage

  • A lot of banks offer special perks and discounts to new members. Whether it’s special discounts on loans, $100 bonus for a new account, or free ATMS anywhere – the incentives can be tempting.

Disadvantage

  • I can assure you of one thing, banks know how to make money. If a bank is offering $100, they have a plan to earn that $100 back (and some).
  • I don’t recommend switching banks often. If you incur a charge on your bank account, banks will typically take the length of your relationship into consideration. The same can be said if you’re hoping to cash a check and you don’t have a covering balance.

Insurance

Advantage

  • It’s a good idea to look into switching insurance policies from time to time; it doesn’t matter whether it’s Life, Health, Home or Car Insurance. Rates and expectancy tables are always changing. Why not see if your premium can get you extra coverage OR see if you can get a cheaper premium with similar coverage? With the inception of the internet and quote comparison sites, it’s never been easier to find cheap car insurance.

Disadvantage

  • Ugh. Um. Hmmmm. I can’t think of a reason why you wouldn’t shop for better prices.

Question for the readers:

Do you find yourself sticking with the same companies or bouncing around in search of the next new incentive?

  • Anonymous

    I bounce around looking for the best deal. I have not qualms about paying a company against each other either. I think it’s in ones best interest to find the best deal possible wen it come to certain services. None of these services are relationship based. For example, a lawyer, doctor and the such.

    • Anonymous

      You could make the argument that there is a relationship required for “banks” depending on how you use your bank. Does your bank only hold your checking account or does it house your brokerage, mortgage, etc. as well?

      • Anonymous

        Citi holds my mortgage (primary residence), PNC hold my bank accounts, Pentagon federal holds my equity loans (rentals). If a bank requires me to open an account for a product I will just open a free checking.

  • http://blog.themillionairenurse.com/ Dr Dean

    When people treat me right, I’m very brand loyal. When they don’t, I’m gone. As to switching for better deals-it has to be a very good deal, ’cause my time is worth something and switching always takes time.

    I do check insurance rates every other year or so to make sure mine is competitive.

    • Anonymous

      It’s become so easy to compare a lot of the things listed above. Getting bombarded with credit card offers make it easy to balance transfer if needed. Comparison websites ensure you’re getting the best deal on your insurance. Banks are a little different because you don’t know exactly what you’re getting upfront.

  • http://pulse.yahoo.com/_NNQTITGQC3L7GHWAKXTTBRIDVA Rachel

    My bank is currently on the chopping block after some shady behavior. They’ve treated me well before so I’m going to give them the opportunity to make things right. If they decide not to then I’ll be getting myself a brand new bank. This is not something I’m looking forward to at all. The hassle is out of this world.

    • Anonymous

      They definitely make the process difficult with their “sticky” products. What exactly did they do to turn you off and what are you hoping they do to make things right?

      • http://pulse.yahoo.com/_NNQTITGQC3L7GHWAKXTTBRIDVA Rachel

        Well they never sent me a new credit card when mine came up for renewal and when I called no one seemed to have a clue why it was canceled. They said I had to call back on Monday. Turns out it was a clerical error with responsibility on both sides of the issue. They reinstated the card and fixed the error.

  • http://twitter.com/smartfamfinance Shaun

    I think it’s much easier to deliver something cheap than deliver something with real customer service behind it.

    Shopping around for insurance is very important. Different companies price risk differently and those prices change year over year. You can find savings every few years simply by shopping.

    • Anonymous

      Very true. What if a customer combines cheap and customer service? Are they forever yours? I ask this because I’ve actually been with Geico for quite some time. My insurance is dirt cheap (I don’t see it getting cheaper). If I ever have a question, they’re fantastic with their service. If I can ever find cheaper premiums with similar coverage, do I give up this phenomenal service for a few dollars?

  • http://www.debtblackhole.com/ Dave Hilton

    No matter what Stephen Colbert (or the Supreme Court) says- Corporations AREN’T People! ;)

    The majority of them don’t care about you or your situation…they just want your money! It’s only logical to treat them the same way.

    Be selfish! If you can get a better price- take it! If you can get a lower rate- get it! You want my business, huh? Then treat me like a superstar & maybe you’ll be lucky enough to get some of my money.

    WIIFM?!?!?!

    • Anonymous

      All good stuff to keep in mind. There are a lot of people who are afraid to hurt the feelings of a certain company, as if they’re buddies. For clarification – what’s WIIFM? I’m awful with acronyms.

      • http://www.debtblackhole.com/ Dave Hilton

        What’s In It For Me

  • http://www.dqydj.net/ PK

    I’m pretty lazy about checking around intra-contract, but once a contract expires I do take a look at the competition. I’m thinking that contract buy-outs may become more common in certain situations… or increased competition will make it tougher for companies to insist on buy-outs.

    Step one? Open up more spectrum for cell phones (or wireless ISPs!).

    • Anonymous

      I have to say I’m pretty bad myself. Do as I say, not as I do – right? At this point I’m extremely happy with each of my providers, I’m not actively searching for outside promotions.

  • http://www.moneygreenlife.com/ Charles

    i like to look for new car insurance at least once a year. the rates keep going up! you’re so right about how things have changed from before. There’s no benefit in using the same service over and over again.

    • Anonymous

      No benefit in using the same service over and over again (unless it’s the Bunny Ranch!).

      I did think of one service which is great to hang on to…dry cleaning. Having a dry cleaner that you can’t trust can be problematic.

  • http://twitter.com/prairieecothrif Miss T

    When it comes to companies I threw out loyalty years ago. I seem to find much better deals by doing the dance once a year and switching back and forth between companies. You can often get a new customer promo rate which usually saves a ton.

    • Anonymous

      Do you ever leave a company only to return to them the following year?

  • http://www.modestmoney.com/ Modest Money

    Yes there can be plenty of advantages to switching services when they are offering a promo deal. In some cases though, spare yourself the cancellation fees and call your current bank/insurance company/whatever first. A lot of companies have special retention departments whose job it is to convince you to stay with them. They are usually able to offer special pricing of other benefits.

    • Anonymous

      Good advice here. I think I was reading Ramit one day who touched on this tactic. All the company needed to hear was “I’m going to cancel your service.” As soon as they did, they were in serious retention zone.

      • http://www.modestmoney.com/ Modest Money

        Yes you’d be quite surprised at what they can offer you if you threaten to take your business elsewhere. In an attempt to win you over, they often offer a deal that competitors cannot beat. Just to be sure, take the time to call up the competitors to see what they can offer to possibly beat that deal.

  • Maria@moneyprinciple

    Depends. We have been with the same bank for decades and we have a really good relationship with them (yes, they make money and our account offers us some perks we enjoy; so it is a win-win). We do shop around for car and house insurance – one can get it much cheaper by changing (or at least looking around and telling their current provider).

    • Anonymous

      I’m similar to you Maria. Of the above mentioned services, banks are the most relationship oriented businesses. As long as the relationship is mutually beneficial, it’s a great situation.

  • http://simplefinanceblog.com/ Elizabeth_SimpleFinance

    I’ve definitely learned it pays to be disloyal to my cable company! We switched from cable to satellite a few years ago; then last summer, our old cable company came knocking on our door, offering us an INCREDIBLE deal on cable and Internet services for two years, plus they bought me out of my pricy satellite contract. I know, though, that I’ll be disloyal to cable again – I’m already plotting my move back to satellite when my introductory rate with cable goes up!

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  • http://www.mymoneydesign.com/ MyMoneyDesign

    Nice mention of the Ally commercials – those really hit home for me every time I see them. I remember years ago when the friendly, old woman bank teller knew my father and me by name. Years later when that branch was shut down, it got moved into one of those “corner of the grocery store” locations. Not only were the new employees rude, but I was told to use the ATM for all “non-crucial” transactions. That was the last straw. A short time later I opened an online account, got comfortable doing banking over the Internet, and opened several others over the years. I have not been back inside a brick and mortar bank for as long as I can remember. In my opinion, they shot themselves in the foot.

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